Our Policies

RETURN POLICY

At Lindy Sue’s, we want you to be happy with your purchase. If for some reason you are not satisfied with your item, return it within 30 days of your purchase and we will gladly exchange your item, or refund the purchase price by the original purchase method. Please know that we have a very high level of quality control of the product we ship to you. However, if you receive a packaged product that is defective, please contact us immediately at 310.204.4012 or helpdesk@lindysues.com.

  • We cannot accept returns on custom orders.
  • We do not accept C.O.D. returns.
  • We do not reimburse shipping charges.
  • We prefer returns be sent to Lindy Sue’s by UPS, Fed Ex, or U.S. Mail with delivery confirmation for tracking purposes. Ship items carefully wrapped and packaged, along with your order summary to:

Lindy Sue’s
Attn: Returns Department
8695 Washington Blvd. #210
Culver City, CA 90232

 

CHANGES / CANCELLATIONS

If you wish to cancel or modify your order, please send an email as soon as possible to helpdesk@lindysues.com, or call us at 310.204.4012. We will make every effort to accommodate your request, however, once a product has left our premises for shipping, the purchase cannot be cancelled or modified. In this case, please refer to our return policy if you would like to purchase a different product. Lindy Sue’s will be happy to assist you.
 

CHECKOUT

All the items that you have in your shopping cart appear in your order during checkout. If you do not want to order all the items, simply edit your shopping cart first. When you click “Process Order” we verify your credit card. Your credit card will not be charged until your order is shipped. Your order will not be placed and your credit card will not be charged if you do not click “Process Order.”
 

PAYMENT AND BILLING

Lindy Sue’s accepts the following forms of payment for online purchases:

  • Visa
  • MasterCard
  • Check
  • Money Order

 

LINDY SUE’S GIFT CERTIFICATE

Your credit card will be charged at the time of shipment.

If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.

 

LINDY SUE’S GIFT-WRAP

Designer gift-wrap with custom gift card is available at Lindy Sue’s for an additional fee. Please indicate that you would like to have your package gift-wrapped by checking the Gift Wrap option located on each product page.

 

LINDY SUE’S GIFT CERTIFICATE

Please contact us at helpdesk@lindysues.com if you wish to redeem a Lindy Sue’s Gift Certificate. We will be happy to accommodate your needs.

 

SALES TAX

California State residents are automatically charged applicable sales tax.

 

ORDER PROCESSING

Orders are processed and delivered Monday through Friday, excluding holidays. Shipping takes place within two to three days after we receive the order. However, out-of-stock items may cause a delay in shipping, but such delays normally do not exceed a two to three week period.

 

PRODUCT AVAILABILITY

Lindy Sue’s products available for purchase online will be filled and shipped according to stock and product availability. It is our standard policy to accept backorders for products, but we reserve the right to cancel part or all of any backorder. If an item is temporarily out of stock, you will be notified promptly and we will let you know the approximate shipping date.

 

DOMESTIC SHIPPING

Lindy Sue’s ships to all domestic addresses (excluding P.O. boxes) via UPS or USPS in accordance to the shipping methods selected during the checkout process. All P.O. box shipments are sent via U.S. Mail.

 

MULTIPLE SHIPPING ADDRESSES

Please contact us at helpdesk@lindysues.com, or call us at 310.204.4012, if you wish to ship orders to multiple addresses. We will be happy to accommodate your needs.

 

INTERNATIONAL SHIPPING

We gladly ship orders internationally. All orders for shipments outside of the 48 contiguous states will be sent via U.S. Mail and billed at the prevailing rate based on size and weight.

Please inquire about rates and additional information on international orders at helpdesk@lindysues.com or call us at 310.204.4012.

 

ONLINE PRIVACY POLICY

We collect personal information including your name, shipping address, billing address, email address, phone number and credit card information. We collect this information during the online checkout process so that we can properly fulfill your orders.

Lindy Sue’s believes that protecting your valuable personal and financial information is one of our most significant responsibilities. Therefore, Lindy Sue’s has instituted strict policies regarding your privacy. Lindy Sue’s does not sell or rent our customer’s names, addresses, email addresses or other personal information. Any information you give us about you will only be used by us.

 

COPYRIGHT & TRADEMARK INFORMATION

Copyright © 2011. Grafixation, Inc. DBA Lindy Sue’s. All rights reserved. All materials on this website (the “Site”), and the Site itself, are protected by copyrights, trademarks and/or other intellectual property rights. These materials are proprietary to Lindy Sue’s or its subsidiaries, affiliates, suppliers, or our Web-host, or are used with permission of their owners. Such materials include, but are not limited to, the photographs, images, illustrations, graphics, text, data compilations, video clips, audio clips, designs, logos, trademarks, and other materials contained in this Site, as well as the software used in the design and development of this Site. The names and images of artists or other persons appearing on this website may be additionally protected under U.S. and international laws concerning rights of publicity and privacy. You may not reproduce, publish, transmit, distribute, display, remove, delete, add to, otherwise modify, create derivative works from, sell or participate in any sale of, this Site, or any of the materials in this Site, except that you may download one copy of the materials on any single computer for your personal, non-commercial home use only, provided you keep intact all of the copyright and other proprietary notices. Any other use of materials on this Site, including reproduction for purposes such as modification, distribution or republication, without the prior express written permission of Lindy Sue’s, is a violation of copyright and other proprietary rights, and is strictly prohibited.

The name and mark ® and all other trademarks, service marks, trade names, logos, and slogans (collectively, “MARKS”) depicted in this Site, and/or of our suppliers, whether registered or unregistered, are proprietary to Lindy Sue’s. Use of the MARKS without the prior express written permission of Lindy Sue’s and/or of our suppliers is strictly prohibited.

 

DISCLAIMER

Material in this Site may contain inaccuracies or typographical errors. Lindy Sue’s shall not be liable or responsible for any loss or damage caused by or arising from any user’s reliance on information obtained from or through this Site. It is your responsibility to evaluate the information and other content available through this Site. This Site and the information and products contained from this Site are subject to change at any time, and from time to time, without prior or subsequent notice.